timestamp1591405740001New infobar designby Samy LaumonierWe just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...
timestamp1591297020001New action in rules: Hide Facebook commentby Gorgias TeamNew featureIt is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...
timestamp1590765060001Undo sent messageby Gorgias TeamWhen responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...
timestamp1589482860001New macros page in settingsby Louis BarranqueiroNew featureIt is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...
timestamp1588305600001Revenue statistics is coming out of betaby JeanNew featureAnnouncementThe revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...
timestamp1586482260001New create order action for Shopifyby Samy LaumonierWe just released the new “create order” action for Shopify! You can now create Shopify orders from Gorgias for existing Shopify customers, with all the features and options that Shopify has, including: add existing products via the...
timestamp1585594320001New refund order action for Shopifyby Samy LaumonierWe just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
timestamp1584055020001Apply a line-item discount while duplicating a Shopify orderby Samy LaumonierWe just released an improved version of the "duplicate order" action for Shopify! You can now apply discounts at the line items level: This is an update on the previous announcement about the new duplicate order action for Shopify. You...
timestamp1584047100001New cancel order action for Shopifyby Samy LaumonierWe just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
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