Gorgias Updates

www.gorgias.com

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Email invoice for Shopify orders

by Samy Laumonier

We just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...

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Export tickets to CSV

Hi everyone ! We just released a new feature that enables you to export tickets information into a CSV file. To use this new feature, select tickets and click on the "Export tickets" button that is under the "Apply Macro" one. You will...

Export tickets to CSV

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Multi-brand: Link email integrations to chat integrations

by Louis Barranqueiro

Today, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...

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Mobile apps improvements

by Alex Plugaru, CTO & Cofounder

We've done some improvements in the Ticket reply area for the mobile apps. You can now leave internal notes, change channels, forward tickets and change the email recipients. Next things on the list of improvements for mobile apps...

Mobile apps improvements

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Required email capture in the Chat

You can now prevent customers from sending a message in your Chat if they haven't entered their email address! This should help a lot reducing the number of tickets where customers left after leaving a message in the chat, thus becoming...

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Upcoming API changes on 2019-05-13

by Louis Barranqueiro

Changes Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...

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Update your billing details

by Loris Zinsou

Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...

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Office365 / Outlook.com integration

We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...

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Create internal notes by email!

We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...

Create internal notes by email!