Gorgias Updates

www.gorgias.com

📊 Update: Clearer AI Agent metrics, right where you need them

We’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully

New Product Recommendation Controls for AI Agent

by Emmanuel Breard

🚀 We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales

🧭 New AI Agent Navigation: Smarter, Simpler, More Actionable

We’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →

Introducing store filter: Filter reports by stores

✨📊 We're excited to introduce a new store filter that helps merchants gain valuable insights at the individual store level, giving you precise control over your reporting and analytics. 🎯 What’s New Store-specific reporting: Merchants

🚀 You can now set a default saved filter on dashboards

Want to make weekly reporting easier—or build dashboards that go deep on specific contact reasons? You can now pin a saved filter as the default filter on any dashboard, saving time and streamlining your workflow. Before: Filters applied

New Attribution Window for Shopping Assistant and Revenue Report

by Emmanuel Breard

We've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and

🚀 Introducing ticket priority: Prioritize your most urgent conversations with a dedicated priority field

by Gorgias Product Team

You asked for more control and we delivered! With our latest enhancement, you can now assign priority levels to tickets to ensure the most urgent conversations get marked appropriately. Whether it’s a critical VIP customer or a

Update: Filter views by store!

by Gorgias Product Team

We’re excited to announce a powerful new way to tailor your workspace and streamline your workflow: you can now filter Views by Store. Whether you’re supporting multiple storefronts under one roof or managing distinct brand experiences

Live Voice Dashboard Improvements

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

Say goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.