1755203062962 🧭 New AI Agent Navigation: Smarter, Simpler, More Actionableby Matilda LeeWe’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →
1754984183705 Introducing store filter: Filter reports by storesby Stan He✨📊 We're excited to introduce a new store filter that helps merchants gain valuable insights at the individual store level, giving you precise control over your reporting and analytics. 🎯 What’s New Store-specific reporting: Merchants
1754983125264 🚀 You can now set a default saved filter on dashboardsby Stan HeWant to make weekly reporting easier—or build dashboards that go deep on specific contact reasons? You can now pin a saved filter as the default filter on any dashboard, saving time and streamlining your workflow. Before: Filters applied
1754924078173 New Attribution Window for Shopping Assistant and Revenue Report by Emmanuel BreardWe've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and
1754919683119 🚀 Introducing ticket priority: Prioritize your most urgent conversations with a dedicated priority fieldby Gorgias Product TeamYou asked for more control and we delivered! With our latest enhancement, you can now assign priority levels to tickets to ensure the most urgent conversations get marked appropriately. Whether it’s a critical VIP customer or a
1754663722025 Update: Filter views by store!by Gorgias Product TeamWe’re excited to announce a powerful new way to tailor your workspace and streamline your workflow: you can now filter Views by Store. Whether you’re supporting multiple storefronts under one roof or managing distinct brand experiences
1754469300000 Live Voice Dashboard Improvementsby Nicoleta-Denisa Borţănoiu, Senior Software EngineerSay goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.
1754426843430 🔍 Improved transparency in AI Agent Testingby Felipe MoraWhat's New AI Agent Testing now shows you exactly what information it uses to create every response, just like your AI feedback tab. Why This Matters Get complete visibility into your AI Agent's sources when testing a response,
1754045868969 Access Shopify Customer Metafields from Gorgiasby Boris Cupac, Software EngineerWe're excited to introduce Shopify Customer Metafields – now available directly in the Gorgias widget! You can now instantly access and view your customers' metafield data from Shopify without ever leaving your helpdesk. These work just
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